Job Description

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

• Consistently offer professional, friendly and engaging service
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments
• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware as instructed
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning
• Sweep floors between guests and service accordingly
• Clean up spills and debris off the floor during and between service
• Discard trash to appropriate location
• Maintain cleanliness and organization of workstations
• Ensure Plate presentation as per standards
• Expedite food orders when necessary
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
• Act as point of contact between Front of the House and Heart of the House including Stewarding
• Support and assist Servers, Bartenders, Chefs, and Managers
• Control costs and waste
• Maintain order on pick up side of line
• Maintain cleanliness and organization of line
• Be proactive by assisting co-workers
• Serve courses correctly
• Be familiar with all menu items and aspects and services of the property
• Clear excess dishes on table to maintain clean and orderly appearance
• Exceed guest's expectations
  • Other duties as assigned

• Must have minimum one year of customer service experience, preferably in upscale F&B environment
• Must have exceptional organizational qualities and skills
• Must have friendly, helpful, engaging manner
• Able to work flexible hours, weekends, and holidays
• High school diploma or equivalent
• Must Pass Food, Beverage and Service Knowledge Quizzes and Skill tests
• Able to read, write, and speak English at advanced level to facilitate communications

What is in it for you:

• Hourly rate: USD $26 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

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