Job Description

Job Description

Job Title: General Manager of Operations 
Job Location: Jamaica-USA-11430 
Work Location Type: On-Site 
Salary Range: $160,000.00 - 170,000.00

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are looking for a bold and visionary leader to lead our Operations in Jamaica, NY servicing our key clients at JFK International Airport. As General Manager for our Jamaica, New York location, you will own the full scope of a high-volume Customer Service Center, leading over 750 employees, managing a multimillion-dollar P&L, and driving excellence across Procurement, Production, Logistics, HR, Finance, Quality, and Customer Service. This role is about more than operations; it’s about building a culture of performance, strengthening airline partnerships, and setting the standard for service and innovation in our industry. 

This role requires a leader who is not only strategic but also hands-on, present on the floor, engaged with teams, and deeply involved in day-to-day execution to ensure operational excellence at every level. You will inspire through visibility, guide through action, and partner closely with employees to deliver results in a complex, high-stakes environment.

This is more than an operational leadership role, it’s an opportunity to transform how we deliver value to our airline partners, elevate team culture, and shape the future of large-scale catering operations at one of the busiest aviation hubs in the world.

Compensation & Benefits

• Competitive Base Salary +  Annual Incentive Plan 20% Target 
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

  Strategic Leadership  

• Set and lead the strategic direction of the CSC, aligning with corporate priorities and market benchmarks to ensure growth, profitability, and long-term competitive advantage. 
• Drive a results-oriented culture by setting clear goals, tracking performance rigorously, and holding teams accountable for delivering operational excellence.

• Build and strengthen executive-level customer relationships, creating customized solutions and driving long-term partnerships. 

• Oversee facility expansion, major capital investments, and infrastructure planning to ensure future-ready operations. 

• Champion digital transformation initiatives , leveraging technology to improve efficiency, strengthen data-driven decision-making, and enhance the customer experience. 

• Champion innovation and operational transformation by driving efficiency, quality, and advanced technology adoption. 

Operational & Financial Management  

• Own the financial and operational performance of a large-scale facility, setting KPIs, identifying performance gaps, and implementing action plans. 

• Optimize resources and investments through workforce planning, cost management, and vendor negotiations to maximize ROI. 

• Ensure compliance with global food safety and quality standards (GQS, HACCP) and lead proactive safety and risk management initiatives. 

• Manage complex labor environments with a balanced, strategic approach to union relations and negotiations. 

People & Culture  

• Actively present on the operations floor, modeling hands-on leadership by engaging with teams, solving problems in real time, and ensuring strong execution at the ground level.

• Drive employee engagement through transparent communication, regular feedback, and action-oriented engagement initiatives. 

• Support leadership development across the region by identifying high-potential talent and preparing them for expanded roles. 

• Promote a culture of compliance, accountability, and operational excellence across all teams. 

Knowledge, Skills and Experience

• • Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field (Master’s preferred).
  • Minimum 10 years of senior management and operations leadership experience, ideally within large-scale, complex production or service environments. 
  • Hands-on experience managing food costs across the supply chain, from procurement through production.  
  • Proven experience leading digitalization projects , such as implementing new systems, automation tools, or data-driven solutions to improve operational performance and customer experience.
  • Proven track record of successfully leading operations at scale, preferably in multi-site or highly complex single-site environment

#LSGNS

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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