Job Description

About Us

At  Crescendo , we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

We’re opening our San Francisco office, and this role will be at the center of it. As the Executive Assistant to the CRO , you’ll provide high-impact support that ensures the CRO operates at peak effectiveness — all while helping us stand up and run our new Bay Area hub.

This is not a purely administrative role — it’s part strategic partner, part operational quarterback, and part cultural ambassador. You’ll manage complex schedules, streamline communications, drive operational efficiency using the latest AI tools, and be a hands-on leader in getting our SF office up and running.

You’ll thrive here if you love high-growth environments, have a knack for anticipating needs before they arise, and can balance meticulous execution with the big-picture view of how things connect.

What You’ll Do:

Executive & CRO Support

• Manage a dynamic, fast-moving calendar for the CRO, scheduling across multiple time zones and internal/external stakeholders.
• Serve as a trusted liaison, screening requests, prioritizing incoming matters, and ensuring the CRO’s time is invested where it matters most.
• Prepare materials for meetings, presentations, and strategic discussions — often with tight timelines.
• Coordinate complex travel, events, and offsites for the CRO and Revenue Leadership team.
  
   

Office Launch & Operations

• Lead operational setup of the San Francisco office — from layout and equipment to processes and culture.
• Serve as the point person for visitors, vendors, and office-related communications.
• Ensure the SF office reflects our brand, fosters collaboration, and runs efficiently from day one.
  
   

AI-Driven Productivity

• Use AI tools (ChatGPT, Notion, Zapier, Calendly, etc.) to automate tasks, manage workflows, and enhance productivity.
• Identify and implement technology solutions that make the CRO and Revenue organization more efficient.
  
   

Project & Strategic Support

• Track progress on strategic CRO-led initiatives, ensuring deadlines and deliverables are met.
• Support cross-functional alignment between the CRO’s team, the executive team, and other departments.
• Manage follow-up on action items and key meeting outcomes.
  
   

Confidentiality & Professionalism

• Handle sensitive business and personnel information with discretion.
• Maintain a high degree of professionalism in all communications and interactions.

What We Expect From You:

Experience & Skills

• 7+ years of executive assistant experience supporting C-level executives in high-growth, fast-paced environments.
• Proven track record of managing complex schedules, coordinating large-scale logistics, and driving operational improvements.
• Strong organizational, problem-solving, and communication skills with high emotional intelligence.
• Advanced proficiency in Microsoft Office Suite, Google Workspace, and project management tools (Asana, Trello, or similar).
• Experience with AI-powered productivity tools (ChatGPT, Notion, Zapier, etc.) strongly preferred.
• Ability to operate autonomously while staying highly aligned with leadership priorities.
  
   

Bonus Points

• Experience in a SaaS or AI-powered company.
• Hands-on experience with office setup or expansion projects.
• Familiarity with CRM platforms (Salesforce, HubSpot) and collaboration tools (Slack, MS Teams).

What You’ll Get In Return:

• Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why Crescendo?

• We’re creating a new category: Augmented AI.
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact  [email protected] .

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